There are many reasons why an order needs to be reviewed first. The item might be ineligible for the service, be subject to a purchase limit already met, or the sale displays suspicious red flags. The safety of your purchases is always the order of the day.

This is the most essential rule to keep in mind when using shoPan. When you pay an order invoice or place an auction bid, this action is binding and cannot be reverted or disputed, regardless of the order status with the seller. Our service would not be able to operate otherwise. If an order is canceled by the seller or can't be completed, you will be refunded in full on your bank account.

The fastest shipment methods like FedEx or EMS require 2-5 days of international transit time. Japan Post usually provides slower, cheaper alternatives that can take from a couple weeks to 4 months. Note that custom clearance time is not included and may take a while, depending on several factors beyond shoPan's reach. For further insight into the current shipment conditions to your country, you can use the shipping cost estimator.

ShoPan can ship to almost any country worldwide thanks to our wide selection of carrier partners: Japan Post, FedEx, and DHL.

The team handles orders whose arrival at the warehouse is deemed late on a daily basis. They contact the seller on their own if necessary. As such, you do not have to message shoPan about delayed deliveries.

ShoPan can hold onto your item for free for up to 45 days. Additional weekly storage time is then automatically invoiced. When starting a batch of purchases, we recommend placing your last order at the latest 3 weeks before your first order storage time expires. This should allow you to avoid paying storage time if an order delivery is delayed.

You can check out by Wallet, PayPal or Stripe. Stripe is a trustable, account-less payment provider allowing customers to checkout directly with their credit, debit, or eligible gift card: Visa, Mastercard, Amex, Discovery, and JCB are supported.